Does Cash App have customer service phone support?
Staying Safe and Avoiding Scams: Contact Cash App Support
Cash App wants to help you keep your money safe. To do so,
follow these best practices for recognizing and avoiding scams, reporting
phishing attempts, and keeping your Cash App account secure. Please note that
Cash App to Cash App payments are instant and usually can’t be canceled
How to Avoid Scams
and Fraudsters
We want to help you keep your money safe and secure. Here
we’ll discuss how to recognize and avoid scams, as well as how to recognize and
report fraudsters trying to steal your money and your information.
Cash App payments are instant and usually can’t be canceled.
It’s important to follow these best practices regarding scammers, fraudsters,
and phishing attempts.
Common questions
about scams and fraudsters:
Q: Does Cash App have
customer service phone support?
A: The best way to contact Cash App Support is through your
app. Tap the profile icon on your Cash App home screen, select Support, and
navigate to the issue.
For more ways to reach out including Cash App Support's
verified phone number, check out Contact Cash App Support here.
Q: Does Cash App give
away free money?
A: The Cash App team holds periodic sweepstakes on our official
Twitter account where Cash App customers can win money through Cash App. These
sweepstakes never require participants to provide anyone with their sign-in
code or PIN. We also never ask customers to send a payment, make a purchase,
download any application for “remote access,” or complete a "test"
transaction of any kind. All payments are sent from the verified Cash App
account, displayed with a blue checkmark. Currently only US residents can
participate in this program. For more information on Cash App Fridays, see
Q: Is it safe to send
money to people I don’t know?
A: No! Only send payments to people who you trust. For
guidance on cancelling a payment .
Q: Will Cash App
Support ask for personal or account information?
A: No! Do not provide anyone with personal information like
your Cash App PIN or
sign-in code. Cash Support will never ask you to provide your sign-in code,
PIN, or other sensitive information like your bank account information. Cash
Support will never require you to send a payment, make a purchase, download any
application for “remote access,” or complete a "test" transaction of
any kind.
Q: Can I dispute a
purchase if I pay someone ahead of time?
A: Never pay someone who you don’t trust for something
promised to you in the future (like a puppy from an upcoming litter or a lease
on a new apartment). Most payments are instant and usually cannot be cancelled.
For guidance on disputing a Cash Card purchase, please see In general, if something
sounds too good to be true (like free money in exchange for small payment),
it’s a scam.
Avoid Fraudsters and Protect Yourself - Never Provide Anyone
with Your Sensitive Information
Fraudsters often attempt to steal customer data and gain
access to accounts by pretending to be a Cash App customer service
representative. If someone claiming to be a Cash App service representative
asks for your sign-in code or PIN, asks for you to send them money, or asks for
personal information, it’s a fraudster.
No Cash App service representative will ever ask for your
sign-in code over the phone, on social media, or through any other channel.
Never give anyone your sign-in code. This unique code helps keep your account
safe and secure from scammers and fraudsters.
No Cash App service representative will ever ask for you to
send a payment to any Cash App account. There is never a valid reason to send
money to an account claiming to be Cash App or Cash App support.
No Cash App service representative will ever ask you to
provide sensitive information like your full debit card number, your bank
account information, or your Social Security Number. Never provide detailed
personal information to anyone purporting to work for Cash App on any channel
including the phone, email, social media, or text messages.
If you believe that you have fallen victim to a fraudulent
phishing attempt or scam,
please change your Cash App PIN immediately and then report the incident by
contacting Cash App Phone Number.
How to Recognize and
Avoid Scams to Keep Your Money Safe
When using Cash App to send money, we strongly recommend
that you:
Only send payments to people who you trust
Verify and double-check all recipient information before sending any payment to confirm
you are sending money to the correct person
Don’t send money to someone promising something in the
future (like free money in return, for example).
Common Types of Scams:
Cash App strives to be a safe place for customers to send
money instantly to those they know and trust. Please keep these best practices
in mind before you send payments on Cash App to ensure your money is always
safe and secure.
If someone is promising something that sounds too good to be
true (e.g., a “hack” or free money in exchange for you sending them a payment
first), then it is almost certainly a scam. Always be wary of individuals
promising you anything. What scammers do, by and large, is promise you
something, take your money, and then never deliver on what they promised. Here
is a list of common scams to help you avoid them:
Cash Flipping Scam
Scammers will claim to have the ability to “flip” your
money, promising to increase your money if you first send them funds (sometimes
they call this a “clearance fee” or “account verification”). These scammers
will accept your funds and then never send you anything in return. If someone
is promising you free money
in return for sending them a payment, it is a scam.
There are no
legitimate businesses that are “flipping cash.” They are all scams.
Payment Claiming Scam
Sometimes scammers will ask you to “claim” a payment that
you “deserve” by sending money to them. These payment-claiming attempts are
always scams. Never send money to another person expecting a larger payment in
return. Just like with Cash Flipping, if someone is promising you free money in
return for sending them a payment, it is a scam.
Moreover, Cash App will never request funds from a customer
for any reason. There is no such thing as “claiming” a payment by sending money to
Cash App.
Puppy/Pet Deposit
Scam
Scammers will claim to have an upcoming litter and request a
deposit in order to secure one of the puppies or kittens. These scammers
usually post fake photos, won’t communicate over the phone, and will offer to
sell purebred, highly-sought-after animals at an extremely low price. Since
Cash App cannot guarantee a refund if you don't receive what you pay for, it’s
safer to send money over Cash App once you meet the buyer in-person and receive
whatever has been promised to you.
Don’t send money to someone you don’t know who is promising
to deliver you something at a later date. Always verify those you send money to
and pay them after you receive that which you purchased.
Apartment / Home
Rental Deposit Scam
Scammers often promise a good or service without ever
providing proof that it actually exists . This includes promising to find you a
cheap apartment, or offering an apartment at a much lower rate than normal, but
requiring you to send them a deposit first (e.g., before touring the
prospective rental).
Never send money to someone you don’t know who is promising
to deliver you something at a later date - like an apartment rental. If you
can’t verify who someone is or the legitimacy of what they are offering, it’s
probably a scam.
Avoid Fake &
Fraudulent Cash App Service Representatives
Find out how to contact verified members of Cash App support
here at Contact Cash App. There, you'll find instructions for how to reach out
through your app to get help, and our official cash app support phone number.
Cash App Support is only available through these channels.
Cash App Support will never ask you to provide your sign-in code or PIN, and
will never require you to send a payment, make a purchase, download any
application for “remote access,” or complete a "test" transaction of
any kind
You likely won’t be able to recover funds lost if you give a
third party access to your account by calling a fake number and providing
sensitive information like your
PIN or sign-in code.
If someone pretending to work for Cash Support does any of
the things above, they’re a scammer trying to gain access to your account and
steal your money.
What is Phishing?
Phishing is an attempt by a fraudulent actor to collect
personal and/or financial information through social media, email, phone, or
text message. Victims of phishing scams are sometimes directed to enter their
information into fake websites posing as real ones.
Verified emails from Cash App will always come from a
@cash.app, @square.com, or @squareup.com address. If you have an open brokerage
account you may receive emails from support@drivewealth.com, to learn more
check here.
If you receive a suspicious social media message, email, text
message, or phone call regarding Cash App, or see a phone number that you
believe is illegitimate, please contact support through your app or at to
report the incident. Cash App will investigate and take necessary actions.
Please note that there are currently no phone numbers that
you can find online to call and speak with Cash App Support.
What can I do if I
get scammed on Cash App?
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